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A provisional reservation can be accepted by telephone or email. This must be confirmed with your deposit within 5 days of acceptance, otherwise your reservation will be considered null and void. Final payment of the full amount stated at the time of booking will become payable eight weeks prior to the arrival date, or at the time of booking if this is less than eight weeks from the arrival date.
A provisional reservation can be accepted by telephone or email. This must be confirmed with your full payment within 5 days of acceptance, otherwise your reservation will be considered null and void.
Any cancellation must be in writing. The following charges will apply having been calculated from the date of receipt by us of the written cancellation.
Over 8 weeks prior to arrival date - Refund of monies paid less any non-refundable charges already incurred by us (eg. credit card transaction charges etc.)
Over 6 weeks prior to arrival date- 50% of cost of stay plus any non-refundable charges already incurred by us.
Over 4 weeks prior to arrival date- 75% of cost of stay plus any non-refundable charges already incurred by us.
Less than 4 weeks prior to arrival date - 100% of cost of stay.
In the event of unforeseen circumstances we reserve the right to cancel your booking at any time up to your arrival date, by either telephone or in writing. In these circumstances a full refund of all monies paid will be made and this will be the limit of our liability.
Your booking will be held until 1900 hours on your arrival date. We reserve the right to re-let and consider your booking to be cancelled unless you have notified us (by telephone, email or in writing) of any late arrival, when we will keep the booking until your stated arrival time.
All evening meals must be booked by 1600 hours at the latest and breakfast and packed lunches the preceeding evening. Larger groups are requested to book their meals a few days in advance. All meals are a set menu and whilst we are able to cater vegetarian regret that we cannot offer it as an alternative.
We regret that we are unable to accomodate dogs or other pets in the bunkhouse. You are welcome to bring your pets, but it is expected that you will make suitable arrangements for their care without them having access to the accomodation.
Exclusive use bookings do not include electricity, which is payable by means of a slot meter taking £1 coins. The cost of electricity is included if you are booking individually.
These rules, most of which are common sense, are intended to ensure smooth running of the bunkhouse, and enable you to get the best from your stay at Woodhouse. Please read and adhere to them.
New arrivals should not be before 1500 hours, and the bunkhouse should be vacated by 1100 on your departure day unless prior alternative arrangements have been made.
All fire escape routes must be kept clear at all times. For your safety please see the fire notice and familiarise yourself with the escape routes.
The building must be kept clean and tidy at all times. All rubbish must be disposed of in the bins provided, with glass being kept separate. Official cleaning takes place between 1100 and 1500.
No animals are permitted.
No outdoor boots or wet clothing to be taken into the sleeping areas or common room. These should be removed in either the entrance lobby or utility / drying room.
No drying or hanging of items on the fixtures or fittings.
Do not place anything on top of any heaters.
Take all valuables with you. No responsibility can be accepted for any losses.
All damages and breakages must be reported and paid for. Any spillages should be cleaned up immediately.
The management reserve the right to enter and inspect at any time.
Parking should be in the designated area only, and in such a manner as to not obstruct the access pathways or access to the campsite.
Keep the garden area clean and tidy. Dispose of litter in the bins provided. Respect nature.
Toilet paper only in the toilets. Sanitary wear to be placed in bins provided.
Please switch off lights and heaters, and turn off taps when not required. Excessive use of water and / or electricity will incur charges.
Please respect others sharing the facilities. Please be as quiet as possible, especially if coming in late or leaving early.
A late stay charge will be incurred if the accommodation is not vacated by 1100 on your departure day.
Full recycling facilities are available in Rhayader (car park).